FAQ

See the NEW Redline product pages for pricing, specs, addons, and more details:
MIRA S Redline
MIRA Pro S Redline
NOVA S Redline
Super NOVA S Redline MIRA Pro S Signature Series
NOVA S Signature Series
Super NOVA S Signature Series

Please Shedule a Demo is you would like to schedule a visit to see them in person at our showroom.

Check out our Events Schedule to see if we're coming to a city near you.

If you can't make it in person, See First Impressions on our Youtube Channel by other laser professionals.

We are taking pre-orders now. Contact us for the latest lead times.

Full production of the new Redline series is underway. The Aeon Factory in China moved to a "Mega-Factory" in Summer 2024 to increase productivity.

Shipping of Redline pre-orders is underway. Contact us for the lastest lead times.

To build your custom machine and print a free estimate, click on “Get Pricing” on any product page.

Aeon Laser USA has partnered with Vista Capital, American Bank, and ClickLease to offer financing. See our financing options for more.

We offer lease-to-own financing options. See our financing options for more information.

A 50% deposit will secure your spot in line. The remaining balance will not be due until your shipment reaches the Aeon Laser USA facility in Melbourne, Florida. Customers will receive an email when the shipment is clearing customers letting them know they should make arrangements for their final payment.

Yes, a sales representative will create a quote upon speaking with you.

Yes! current promotions for more information.

For existing Aeon Laser USA customers, see our partnership opportunities.

Military discount 10%. Cannot be combined with any other specials. Only applies to the original purchase of a machine.

Shipping will be calculated and included in your quote upon speaking to a sales representative. See our shipping policy for more details.

Yes, you can arrange a local pickup at the headquarters in Melbourne, FL at no additional charge. Be sure to reach out to a representative to make arrangements and ensure the machine will fit in your vehicle.

No, we do not ship internationally. Aeon Laser USA only ships in the United States (all 50 states).

Once your order has been placed, you will receive regular emails letting you know the status of your order until it ships to your doorstep. Check with your sales rep for up-to-date information.

Buying a laser is a long term investment. When you choose Aeon Laser USA, you are choosing more than just a machine. You will be a part of the Aeon family.

Even before your machine arrives, we are here for you to answer any of your questions. Our community of laser-owners are welcoming to all - novice or pro 🙂

Questions? Our techs are available! Email support@aeonlaser.us and someone will get back to you promptly.

If you love your machine as much as we think you will, we offer a Partnership program, where you can make money for qualified sales from a referral! 🤩

When you make your decision on what machine to invest in, consider the company you are partnering with!

Your deposit will be returned to you minus a 10% cancellation fee of the total cost (including shipping).

Aeon Laser USA is located at:
7600 Technology Drive
West Melbourne, FL 32904

Find out why customers choose Aeon lasers! Read our reviews and learn more about the Aeon Advantage.

New to lasers? Don't worry, you'll learn everything you need to know about running your machine safely and efficiently. We have an extensive Knowledge Base, offer free startup training to all of our customers, and continued support to help you as you learn.

Join our active online community to share tips, find inspiration, show off your projects, and meet new people excited about their lasers!

If you are a customer of Aeon Laser USA, we're here for you!

Tech support. If you are experiencing problems with your machine, fill out a support ticket and a technician will contact you directly. For all other support questions email support@aeonlaser.us for the fastest service.

For sales, call 1-321-821-7774

Hours: Monday - Friday from 9 am - 5 pm EST

Fill out a support ticket and a technician will contact you directly.

Tech support will work with you to resolve your issue over the phone or through video chat (Zoom, Facetime, Skype, etc). If they are unable to resolve your issue, a technician could be dispatched for onsite repair. See warranty for details.

At this time we do not offer a “trade-in” program. If you do decide to upgrade, or purchase an additional machine, you could be eligible for a Customer Loyalty or Partner discount. Please reach out to your sales representative for details.

See warranty statement for details. We also offer Extended Warranties for any extra 1-2 years of coverage.

See our return policy.

Aeon lasers need to be plugged into a 110v/60Hz standard outlet. For Amperage requirements, please see individual machines specifications for more information.

The rubber feet are around 1.25” round, and they start roughly: 3” from the left and right side. 2” from the front. 1.5” from the rear.

All MIRA S models come with a option of a glass laser tube or a metal RF laser tube. All NOVA S models come with a glas tube. All Super NOVA models come with both a glass tube and an RF metal tube.

Additionally, all Signature Series* models come with an Infinity Series CeramiCore® laser tube by Iradion. *does not include MIRA5S

A well cared for laser tube can last thousands of hours.

It is not recommended.

The NOVA has one glass laser tube.

The Super NOVA has two laser tubes, upgraded motors, and faster speeds. The second RF (aka metal) laser tube produces greater detail and has a very long lifespan. The motors are upgraded to what are called Hybrid-Stepper motors, which increases the speed at which the laser operates.

All Redline models come with a camera preinsalled.

The calibration is a Lightburn preset. You will need to do the camera alignment. It's about a 5-minute process. See LightBurn Camera Setup.

There is a 30-day free trial available to anyone through LightBurnSoftware.com. Check with a sales representative for our current specials.

Yes, all Aeon laser models have a front-to-back pass-through.

Aeon lasers do not run on an internet connection. You can send a file from your computer to your machine using wifi, USB, or using a Lightburn Bridge. Once your laser has the file stored in it's memory, you can run the project over and over again without ever connecting to the internet.

No, the chiller, exhaust fan and air pump are easily accessible. See the Maintanance Resources in our Knowledge Base or reach out to our technicians on how to maintain your machine.

Some Machine Parts are available for purchase. Reach out to your sales representative to find out more about replacement parts for your machine.

The NOVAs and MIRA9 have an AC compressor and can operate as long as it stays above freezing. MIRA9 runs best at a temperature between 60-90 degrees F (15-32C). The MIRA5 and MIRA7 will need to be in an environment with a little more temperature control. The temperature you set the machine will vary depending on the dew point and location of the machine.

The NOVAs and MIRA9 have an AC compressor and can operate as long as it stays above freezing. MIRA9 runs best at a temperature between 60-90 degrees F (15-32C).The MIRA5 and MIRA7 will need to be in an environment with a little more temperature control. The temperature you set the machine will vary depending on the dew point and location of the machine.

Yes. You can safely turn the machine on its side to move it. See the Lifting, Turning or Moving Your MIRA for detailed instruction and safety practices.

Yes. You can safely turn the machine to fit it through a standard doorway. See the Lifting, Turning or Moving Your MIRA for detailed instruction and safety practices.

If you are moving a NOVA, please note the weights when you take the machine apart:
Nova10 upper 604lbs (274kg), bottom 282lbs (128kg)
Nova14 upper 847lbs (384kg), bottom 326lbs (148kg)
Nova16 upper 873lbs (396kg), bottom 364lbs (165kg)

This is a matter of personal preference. The stands sold by Aeon Laser USA are 23” tall.

The machine will need to be vented upon setup. You can either vent outside or use a fume extractor to vent your machine.

See our Aeon Laser USA Knowledge Base article on Understanding Materials and Settings for a CO2 Laser.

These are the thicknesses the MIRA’s can cut in one pass:
MIRA5 - 1/4” wood and acrylic
MIRA7 - 3/8” wood and acrylic
MIRA9 - 1/2” wood and acrylic

A CO2 laser cannot engrave metal, but you can use a marking spray to create designs on metal. After the marking spray is applied to the metal, the laser fuses the spray to the surface which creates a dark marking.

You can engrave on any coated metals, like anodized or with a color on top (e.g. coated tumblers).

The classic MIRA series has engraving speeds of up to 1200mm/s.

The Redline MIRA S series has engraving speeds of up to 1200mm/s with a DC glass laser tube or 3500mm/s with an RF metal laser tube.