FAQ

To build your custom machine and print a free estimate, click on “Get Pricing” on any product page.

Yes, Aeon Laser USA (Engraving Machines Plus, Corp) have partnered with ClickLease to offer financing. See our financing options for more.

We offer lease-to-own financing options. See our financing options for more information.

A 50% deposit will secure your spot in line. The remaining balance will not be due until your shipment reaches the Aeon Laser USA facility in Melbourne, Florida. Customers will receive an email when the shipment is clearing customers letting them know they should make arrangements for their final payment.

Yes, a sales representative will create a quote upon speaking with you.

Yes! 💰

See our current promotions for more information.

For existing Aeon Laser USA customers, see our partnership opportunities.

Military discount 10%. Cannot be combined with any other specials. Only applies to the original purchase of a machine.

Shipping will be calculated and included in your quote upon speaking to a sales representative. See our shipping policy for more details.

Yes, you can arrange a local pickup at the headquarters in Melbourne, FL at no additional charge. Be sure to reach out to a representative to make arrangements and ensure the machine will fit in your vehicle.

No, Aeon Laser USA only ships in the United States (all 50 states).

Once your order has been placed, you will receive regular emails letting you know the status of your order until it ships to your doorstep. Check with your sales rep for up-to-date information.

Buying a laser is a long term investment. When you choose Aeon Laser USA, you are choosing more than just a machine. You will be a part of the Aeon family.

Even before your machine arrives, we are here for you to answer any of your questions. Our community of laser-owners are welcoming to all - novice or pro 🙂

Questions? Our techs are available! Email support@aeonlaser.us and someone will get back to you promptly.

If you love your machine as much as we think you will, we offer a Partnership program, where you can make money for qualified sales from a referral! 🤩

When you make your decision on what machine to invest in, consider the company you are partnering with!

Your deposit will be returned to you minus a 10% cancellation fee of the total cost (including shipping).

Aeon Laser USA is located at:
7600 Technology Drive
West Melbourne, FL 32904

Find out why customers choose Aeon lasers! Learn more about the Aeon Advantage and read our reviews.

New to lasers? Don't worry, you'll learn everything you need to know about running your machine safely and efficiently. We offer free startup training to all of our customers, and continued support to help you as you learn.

Join our active online community to share tips, find inspiration, show off your projects, and meet new people excited about their lasers!

If you are a customer of Aeon Laser USA, we’re here for you!

Tech support. If you are experiencing problems with your machine, fill out a support ticket and a technician will contact you directly. For all other support questions email support@aeonlaser.us

For sales, call 1-321-821-7774

Hours: Monday - Friday from 9 am - 5 pm EST

Fill out a support ticket and a technician will contact you directly.

Tech support will work with you to resolve your issue over the phone or through video chat (Zoom, Facetime, Skype, etc). If they are unable to resolve your issue, a technician could be dispatched for onsite repair. See warranty for details.

At this time we do not offer a “trade-in” program. If you do decide to upgrade, or purchase an additional machine, you could be eligible for a Customer Loyalty or Partner discount. Please reach out to your sales representative for details.

See warranty statement.

See our return policy.

The machines need to be plugged into a 110 volt standard outlet.

The rubber feet are around 1.25” round, and they start roughly: 3” from the left and right side. 2” from the front. 1.5” from the rear.

All MIRAs and NOVAs come with a glass tube. The Super NOVAs come with both a glass tube and an RF metal tube.

A well cared for laser tube can last thousands of hours.

It is not recommended.

The NOVA has one glass laser tube.

The Super NOVA has two laser tubes, upgraded motors, and faster speeds. The second RF (aka metal) laser tube produces greater detail and has a very long lifespan. The motors are upgraded to what are called Hybrid-Stepper motors, which increases the speed at which the laser operates.

The 5mp 90-degree camera is available as an add-on to your machine. The camera gives you a bird's eye view of your workspace right on your computer screen for quick and accurate placement of your design, so that you don’t have to measure (LightBurn upgrade required).

The calibration is a Lightburn preset. You will need to do the camera alignment. It's about a 5-minute process. See LightBurn Camera Setup.

There is a 30-day free trial available to anyone through LightBurnSoftware.com. Check with a sales representative for our current specials.

Yes, The NOVA series does have a pass-through.
The MIRA series does not have a pass-through, but the front access panel can be lowered to accommodate larger materials.

Aeon lasers do not run on an internet connection. You can send a file from your computer to your machine using wifi, USB, or using a Lightburn Bridge. Once your laser has the file stored in it’s memory, you can run the project over and over again without ever connecting to the internet!

No, the chiller, exhaust fan and air pump are easily accessible. Check with our technicians on how to maintain your machine.

Reach out to your sales representative to find out more about replacement parts for your machine.

The NOVAs and MIRA9 have an AC compressor and can operate as long as it stays above freezing. MIRA9 runs best at a temperature between 60-90 degrees F (15-32C). The MIRA5 and MIRA7 will need to be in an environment with a little more temperature control. The temperature you set the machine will vary depending on the dew point and location of the machine.

The NOVAs and MIRA9 have an AC compressor and can operate as long as it stays above freezing. MIRA9 runs best at a temperature between 60-90 degrees F (15-32C).The MIRA5 and MIRA7 will need to be in an environment with a little more temperature control. The temperature you set the machine will vary depending on the dew point and location of the machine.

Yes. You can safely turn the machine on its side to move it. Please reach out to a product specialist for detailed instruction and safety practices.

Yes. You can safely turn the machine to fit it through a standard doorway. Please reach out to a product specialist for detailed instruction and safety practices.

This is a matter of personal preference. The stands sold by Aeon Laser USA are 23” tall.

The machine will need to be vented upon setup. You can either vent outside or use a fume extractor to vent your machine.

* Cannot cut hardwoods like mahogany
** CO2 lasers only mark bare metals when anodized or treated

*** WARNING: Because many plastics are dangerous to cut, it is important to know what kind you are planning to use. When in doubt, Google the name of the material + "MSDS" to find the Material Data Safety Sheet for that material.

If you are not sure what a material is, don’t cut it! Using a laser on material that is not laser safe can create fires and toxic gases, which can be harmful or even DEADLY if inhaled.

Unsafe Materials - Never Cut These Materials!

• PVC (Poly Vinyl Chloride), vinyl, or any other material containing chlorine or chloride.
• Pleather / artificial leather
• Resin-based Materials
• Fiberglass
• Graphite
• Carbon Fiber or Coated Carbon Fiber
• ABS (acrylonitrile butadiene styrene)
• HDPE (milk bottle plastic)
• PolyStyrene Foam
• PolyPropylene Foam
• Thick (> 1mm) Polycarbonate/Lexan

These are the thicknesses the MIRA’s can cut in one pass:
MIRA5 - 1/4” wood and acrylic
MIRA7 - 3/8” wood and acrylic
MIRA9 - 1/2” wood and acrylic

A CO2 laser cannot engrave metal, but you can use a marking spray to create designs on metal. After the marking spray is applied to the metal, the laser fuses the spray to the surface which creates a dark marking.

You can engrave on any coated metals, like anodized or with a color on top (e.g. coated tumblers).

The MIRA series has engraving speeds of up to 1200mm/s