Unmatched support.

After submitting a support ticket, you will receive help from a team of technicians, who will guide you through troubleshooting and, if necessary, escalate the issue for further assistance. See details below.

1. After you submit your support ticket, be on the lookout for an email from our A-team. Please note that we take a team approach and multiple technicians may lend a hand with your support ticket at any given time.
2. For the best customer service experience, please ensure all of your replies remain a part of the original email thread and that you maintain your focus on one issue at a time. If you have a separate issue, please fill out a new support ticket, so it can have its own email thread.
3. Please trust in our process. We strive to resolve your issue as quickly as possible, which sometimes means pointing you to an existing video or resource that you can reference at your leisure.
4. In instances where the root cause of a problem is not apparent, a technician may ask you to run various tests. Rest assured, this is merely part of the process and our technicians are trained to start by eliminating the simplest and most obvious possibilities first.
5. Phone calls and video chats are by appointment only and reserved for instances that cannot be easily diagnosed or resolved via email. Should your support ticket be escalated, an invitation link will provided to you for scheduling.
6. In the event a replacement part(s) is needed or we require a failed component to be returned, you may be asked to fill out a credit card authorization form. This does not mean you will be billed. Rather, it's a formality to ensure borrowed tools and excess or damaged components are returned in a timely manner.
7. If we are unable to solve an issue remotely via phone or email, a technician may be dispatched at our discretion. Please understand that in order to ensure the technician arrives with the correct tools and/or parts, additional testing may be asked of you to help narrow down the possibilities.
8. Lastly, please note that in situations where multiple issues occur at once, they are usually unrelated. Your laser is simply a sum of several independent systems and components, each with their own ecosystem and failure rate. A diagnosis where the entire laser is faulty is just not possible.

Call 321-260-2325 or open a support ticket. Tech support is staffed Monday through Friday, 8:30 AM to 9:00 PM ET. Closed Saturday and Sunday.

Yes. Free, unlimited email support for the lifetime of your machine — every Aeon laser, every owner, no service contracts to renew.

Mirrors, lenses, ignition keys, and other consumables ship from our Melbourne, FL warehouse. Order through the parts page or call sales at 321-260-2325 for help finding the right part for your machine.

Start with our Laser 101: A Beginner's Guide video series, then read the Getting Started guide that ships with every machine. Stuck on something specific? Open a ticket — there are no dumb questions.

Open a support ticket with a description of the issue, your machine model, and photos or a short video if you can. A US-based technician will respond and walk you through diagnosis. Most issues resolve over a single phone call.

LightBurn (recommended) and RDWorks are fully supported. Both also import files from CorelDraw, Illustrator, Photoshop, AutoCAD, Inkscape, and more.