Applies to: All machines
What to check when your laser is delivered, and what to do if the crate shows damage.
Inspect the crate
When the crate arrives, and while the delivery driver is still there, inspect all four sides and the lid for visible damage.
Note: Look closely for rectangular puncture holes and for panels separating at the seams.
Report damage
Important: If you see signs of rough handling or visible damage, do not refuse the shipment.
Take plenty of photos.
Have the driver note the damage on the bill of lading (BOL) before they leave.
Contact support with your photos and a detailed description of the damage, using the details below.
The delivery driver does not have to stay for further inspection. You have 14 days to report concealed damage to AEON Laser USA, which can then be used to make a claim against the shipping company.
Note: If you are not setting your machine up right away, we recommend that you at least uncrate and unpack it. Neither AEON Laser USA nor the shipping company can be held responsible for concealed damage reported after 14 days.
Need a hand?
Email support@aeonlaser.us or call 321-260-2325. More ways to reach us are on the Support page.