Applies to: All machines
Thank you for choosing AEON Laser USA. For a smooth, efficient delivery, please review these guidelines for shipping and receiving your new machine. We also recommend reading our shipping policy so you know the process.
Special delivery requirements
Please tell us about any delivery conditions that could affect the carrier, such as:
- Liftgate requirements
- Limited access areas, such as rural locations and gated communities
- Steep grades, unpaved driveways or other delivery challenges
- Anything else that would prevent delivery by tractor-trailer and a standard pallet jack
Note: If these conditions are not disclosed, there may be additional charges or delays at delivery.
Delivery timeline
Delivery times can vary with ongoing changes in the global supply chain. Estimated delivery dates are subject to change, so we recommend waiting until the machine is delivered before making significant plans or career changes around them.
Tracking notification
Once your machine has shipped, the carrier emails you tracking information so you can follow its progress.
Note: Carriers occasionally arrive with minimal notice. Be ready for the machine to arrive once you have tracking.
Scheduling the delivery
We strongly advise arranging the delivery date directly with the shipping carrier. Either contact them using the details in your shipping confirmation, or wait for them to contact you, which usually includes scheduling options. If you cannot find the contact details for your carrier, or have trouble arranging delivery, ask your salesperson for help.
Receiving your machine
When the machine arrives:
- Inspect the crate. Look carefully for visible signs of rough handling or damage. If you find any, do not refuse the shipment.
- Document the damage. Take several photos, both close-ups and wide shots. The more photos you have, the stronger your case in a claim.
- Note the damage on the bill of lading (BOL). Ask the delivery driver to record any visible damage on the BOL before they leave.
The driver does not need to stay for an in-depth inspection. You have up to 14 days to report concealed damage to AEON Laser USA, which can support a claim with the carrier. If you find concealed damage within 14 days of receiving the machine, contact support with your photos and a detailed description.
Important: If you do not plan to set the machine up right away, we strongly advise at least uncrating and unpacking it to inspect for concealed damage. After 14 days, neither AEON Laser USA nor the shipping carrier can be held responsible for such claims.
AEON Laser USA is not responsible for any damages or injuries that may result from following these suggestions. Use caution at all times.
Need a hand?
Email support@aeonlaser.us or call 321-260-2325. More ways to reach us are on the Support page.