Latest update: Feburary 10, 2025
At this time, Aeon Lasers are only available for pre-order from Engraving Machines Plus, Corp (dba "Aeon Laser USA", aka "EMP"). To learn more about lead time on the Aeon MIRA or Aeon NOVA please contact us.
Lasers, stands, filter boxes, lids, W2 Tubes, W4 Tubes are shipped via UPS Air Freight. All other items are shipped via UPS Ground. ALL shipping charges are NON-REFUNDABLE.
All shipping methods are to be selected upon purchase and before payment is made.
Shipping method ONLY designates the approximate shipping time. This does not take into account processing time.
EMP is not responsible for any delays in shipping.
Shipping is available to the United States (all 50 states), Puerto Rico, and the Caribbean.
Funds can take anywhere from 3-7 business days to clear and show in our account if paying by check or credit card. To avoid delays in processing, cashiers check and wire transfers are processed immediately upon receipt.
An order will not ship until the payment has been received. Once the order has shipped, you will receive a tracking number.
Items that are out of stock or on back-order will be reserved with payment for next possible delivery date.
It is the customer’s responsibility to inquire about availability before purchase.
Refunds WILL NOT be issued to customers who failed to contact EMP about availability.
EMP is not responsible for any lost or damaged items.
All freight shipments that ship from our warehouse in Florida are insured.
If a machine or freight item are damaged during transit, EMP will contact the carrier to file the claim. This is not a guarantee of any discount or refund, it is up to the shipping company's discretion.
Customer is responsible for proper documentation for the claim: ie. Driver signing the Bill of Landing (BOL), pictures, etc.
We only issue a refund if we are refunded by the shipping company, usually these are partial refunds.
If the customer is shipping things back to our warehouse, it is their responsibility to insure the package and file any claims for damage or missing items.
UPS ground packages are not insured and will only be insured at the customers request at an extra charge.
EMP is not responsible for pursuing disputes with the shipping company. All claims must be settled between the customer and the shipping company directly before a credit can be issued.