Unmatched Support

David Tejera, Aspen Miller, and EJ Rao giving each other high fives
David Tejera, Aspen Miller, and EJ Rao, the best support team in the laser biz!

Not only will you get the best laser, you'll get the best of the Aeon Support team!

Many laser cutting and engraving machine retailers will sell you the machine and send you on your way once the sale is over.

Aeon Laser USA provides free remote startup training and unlimited US-based phone support when you purchase a machine from us.

Find Answers on our Knowledge Base

Find startup guides, answers to common questions, maintenance tips, and more.

Get Answers

Need to talk to a person?

For the life of your laser, we offer Free Tech Support. Here is how it works:

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Step 1: Email

For any general tech support questions, email support@aeonlaser.us for the fastest service! Someone will respond to you promptly.

a technician standing in front of a laser, on a video call with a customer

Step 2: Phone or Video

If your machine is malfunctioning, create a Support Ticket Request to get help. You can count on having parts delivered overnight whenever possible. Once received, US techs are standing by to walk you step by step through the repair via phone, Zoom, Skype or Facetime.

the AEON tech support van leaving the warehouse

Step 3: In-Person

If we can't fix your issue remotely, you may qualify to receive a visit from our emergency response team. Aeon Laser USA can have a qualifed technician deployed and at your front door within 48 hours of your distress call.

Is your laser malfunctioning?

Fill out a support ticket request to get help.

Open Support Ticket

Just got your laser?

Check out our Free Startup Training.

Machine Parts on Demand

Get replacement mirrors, lens, ignition keys, and more.

Order Parts

Hear what customers love about Aeon Laser USA

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Extended Warranty

Get 1 or 2 Years of Warranty Service added to the Manufacturer's Warranty for most Machine Parts; excludes Mirrors, Lens, and some Laser Tubes.

See Warranty Details

Some of our happy customers

Sleep better at night...

knowing Aeon Laser USA has your back