Many laser cutting and engraving machine retailers will sell you the machine and send you on your way once the sale is over.
Aeon Laser USA offers a range of personalized one-on-one support options and provides free, unlimited email support for the lifetime of your machine.
Find startup guides, answers to common questions, maintenance tips, and more.
Here is how it works:
For any general tech support questions, email support@aeonlaser.us for the fastest service! Someone will respond to you promptly.
If your machine is malfunctioning, create a Support Ticket Request to get help. Someone will respond to your email promptly. If needed, you can count on having parts delivered overnight whenever possible. Once received, US techs are standing by to walk you step by step through the repair via phone, Zoom, Skype or Facetime.
If we can't fix your issue remotely, you may qualify to receive a visit from our emergency response team. Aeon Laser USA can have a qualifed technician deployed and at your front door within 48 hours of your distress call.
Purchase dedicated time slots with a qualified technician for non-warranty-related needs. Master LightBurn Setup, Dialing in Settings, Rotary Setup, Multi-Roller Setup, Full Wrap Tumbler Engraves, Mirror Alignmnet, External Air Compressor Setup, Laser Tube Swap, Glass Engraving, Galvo Laser Setup, and more.
📹 Check out our Laser 101: A Beginner's Guide video series.
📚 Check out our Getting Started Guides on our Knowledge Base.
Completely bypass triage and initial troubleshooting via email communication. Schedule a personalized care session with an appointed senior level technician. Quickly achieve a diagnosis with minimal back-and-forth communication.
Get 1 or 2 Years of Warranty Service added to the Manufacturer's Warranty for most Machine Parts; excludes Mirrors, Lens, and some Laser Tubes.
